Fully Customizable Courseware For Trainers

Customer Excellence – E-Learning

DOWNLOAD A FREE SAMPLE

Availability: 12 in stock

Regular Price:

4.00S$

Description

Embark on a transformative journey into the realm of exceptional customer service with our “Customer Excellence – E-Learning: Understanding the Power of Customer Service Excellence.” This comprehensive online course, steeped in British English tradition, unravels the secrets to delivering unparalleled customer experiences. Dive into the art of building lasting customer relationships, effectively resolving issues, and surpassing expectations.

Through engaging modules and real-world scenarios, you’ll master the skills needed to excel in customer service. Whether you’re a seasoned professional or just starting, this course equips you to harness the full potential of customer service excellence, British style. Elevate your career and leave a lasting impact on your customers.

Course Outline

     How to Use This Guide
Session One: Course Overview
Session Two: Preparing to Learn
     Pre-Assignment Review
     Individual Reflection
Session Three: Understanding Learning
     The Trainer’s Role
     Personal Skill Identification
Session Four: Competencies for Adult Educators
     Questionnaire
     Making Connections
Session Five: Accommodating
     Learning Preferences
     The Learning Process
     Preparing a Plan
 Learning Styles
Session Six: Increasing Your Expertise
     Learning and Motivation
     Design Considerations
     Changing Points of View
Session Seven: Using Existing Materials
     Customizing Courseware
     Copyright Considerations
     Over-Plan and Over-Prepare
Session Eight: Managing the Stress of Training
     Easy De-Stressing Techniques
     Building Resilience
     De-Stressing in Class
Session Nine: Planning a Workshop
     Preparing the Essentials
     Planning for Success
     Anticipating Challenges
Session Ten: Preparing Visual Aids
Session Eleven: Your Role as an Effective Communicator
     Leading a Discussion
     Making Connections
Session Twelve: Questioning as a Training Technique
Session Thirteen: Kirkpatrick’s Levels of Evaluation
     Level One: Reaction
     Level Two: Knowledge Evaluation
     Level Three: Transfer of Learning
     Level Four: Impact Evaluation
     Skill Application
Session Fourteen: On-the-Job Support
Session Fifteen: Dealing with Difficult Situations
Session Sixteen: Training in Different Forums
     In Person or Not?
     Limitations and
     Considerations
Session Seventeen: Team Teaching
     What is Team Teaching?
     Co-Facilitation Inventory
Session Eighteen: Training Preparation
Session Nineteen: Training Presentations
     Recommended Reading List
     Post-Course Assessment
     Pre- and Post-Assessment Answer Keys
     Personal Action Plan

What do you get

Everything you need to deliver amazing training

Each courseware title is a trainers’
kit that comes with the following course components:

Fully Customizable

Make any changes you like including easily taking our branding off and replacing it with yours.

 

Unlimited Printing Rights

Print-on-demand only what you need for as many participants with no limits.

 

Unlimited Users

Train as many participants at your location as you like – forever!

 

 

No Annual Renewal Fees

One-off pricing. Never pay again to use the materials.

 

Shopping Cart
Scroll to Top